Published on CTV | ctvnews.ca
Samantha Murphy Kelly, February 26th, 2024
During already-difficult grieving times, figuring out how to get into, maintain or shut down accounts can range from personally difficult to financially necessary. And while digital legacy planning can ease some of that burden, experts say far too few people take advantage of those tools.
When Rebecca Bistany’s 40-year-old husband Paul died suddenly of a heart attack in November 2022, she didn’t know what kind of assets he left behind for her and their infant daughter. Compounding her heartache, Paul didn’t leave a will. Bistany wanted to access key business and financial accounts by resetting passwords but found herself in a spot many who lose loved ones encounter: She couldn’t get into his phone, leaving her locked out of everything from personal photos to critical estate information.
Her story is tragic and increasingly common. With password management company NordPass saying each person has an average of 100 online accounts, the deaths of loved ones have become ever more complicated.
Although she contacted Apple, AT&T and even the police asking for help unlocking the phone, companies do not allow family members access unless the owner lists them as their legacy contact. Still, she keeps his phone number active, paying a monthly plan and holding out hope she’ll one day be able to access not only financial accounts but years of photos and videos of their life together.
